Terms of Service – Doxa Flooring Inc.

Last Updated: May 29, 2026

Business: Doxa Flooring Inc., a Florida corporation ("Company," "we," "us," or "our")
Address: 1015 51st Ave Dr W, Bradenton, FL 34207
Contact: [email protected] | (941) 545-3271

PLEASE READ THESE TERMS CAREFULLY. By submitting a service request, checking a box, clicking "Submit" or "I Accept," scheduling a service, or communicating with us for the purpose of obtaining a quote or booking — whether through our website, by phone, by email, or by text message — you are entering into a legally binding agreement with Doxa Flooring Inc. These Terms of Service ("Terms") govern all services we provide. If you do not agree to be bound by these Terms, do not use our services. Your electronic acceptance has the same legal force and effect as a handwritten signature pursuant to the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN) and applicable Florida law.

1. Scope of Services

Doxa Flooring Inc. provides professional flooring and tile installation services for residential and commercial clients throughout Tampa Bay and Southwest Florida, including Manatee, Hillsborough, Pinellas, Sarasota, Charlotte, and Lee counties. Out-of-area service is available on a case-by-case basis. Our core service categories are defined below. Any tasks not expressly included are outside the scope of service unless agreed in writing.

a. Wall Tile Installation: Professional installation of tile on interior wall surfaces including kitchen backsplashes, shower surrounds, bathroom walls, feature walls, and other vertical surfaces. Pricing is based on square footage and tile type disclosed at the time of quote. We are a labor-only company — all tile and materials are supplied by the client. Scope includes layout, cutting, setting, grouting, and cleanup. Substrate preparation (cement board, waterproofing membrane), niche framing, and demolition are add-ons quoted separately and disclosed upfront.

b. Floor Tile & Wood Installation: Professional installation of ceramic, porcelain, natural stone, hardwood, and engineered wood flooring. Pricing is based on square footage, material type, and layout complexity disclosed at quote. We are a labor-only company — all flooring materials are supplied by the client. Scope includes layout planning, cutting, setting, leveling, grouting (for tile), and cleanup. Subfloor preparation, demolition of existing flooring, and transition strips are add-ons quoted separately.

c. Vinyl & Laminate Installation: Professional installation of luxury vinyl plank (LVP), luxury vinyl tile (LVT), laminate, and sheet vinyl flooring. Pricing is based on square footage and product type disclosed at quote. We are a labor-only company — all materials are supplied by the client. Scope includes layout, cutting, floating or glue-down installation, transitions, and cleanup. Subfloor preparation, moisture barrier, and old flooring removal are add-ons quoted separately.

d. Commercial Flooring: Professional flooring installation for commercial applications including offices, restaurants, retail, medical facilities, hospitality, multi-family, and institutional buildings. All commercial projects receive a custom written quote based on site assessment. After-hours and weekend scheduling is available. Commercial projects require a signed written estimate prior to commencement.

e. Custom Design Installation: Specialty installation of pattern layouts (herringbone, chevron, basketweave, diagonal), medallions and border inlays, mosaic tile, natural stone and marble, feature walls and surrounds, and large format tile with hairline joints. Custom design work is quoted individually based on complexity and is always performed or directly supervised by Luciano Soares. A design consultation is required prior to written estimate.

f. Other Services: We accept requests for services not listed above on a case-by-case basis. Scope, pricing, and any limitations will be agreed in writing prior to service. These Terms apply to all such services.

2. Service Exclusions

For safety and legal reasons, Doxa Flooring Inc. will NOT provide the following under any service category:

a. Materials Supply: We are a labor-only company. We do not purchase, supply, or source tile, flooring, grout, adhesives, or other materials on behalf of clients unless specifically agreed in writing. Clients are solely responsible for purchasing all materials in the correct quantities prior to the scheduled installation date.

b. Plumbing, Electrical, or Structural Work: We do not perform any work requiring licensed plumbers, electricians, or general contractors, including disconnection or reconnection of plumbing fixtures, electrical outlets, gas lines, HVAC systems, or structural modifications of any kind.

c. Hazardous Materials: We do not work with or around asbestos, lead-based materials, mold, or any substance classified as hazardous under federal, state, or local law. Discovery of such conditions on-site may result in work stoppage. A minimum fee may still be charged for time and travel incurred.

d. Subfloor Replacement or Major Structural Repair: Minor subfloor leveling and preparation is included or available as an add-on as disclosed in the written estimate. Full subfloor replacement, joist repair, or major structural subfloor work requires a licensed general contractor and is outside our scope.

e. Exterior or Wet-Area Work Beyond Scope: Exterior tile installation, pool tile, and any installation requiring permits under Florida building code are outside our standard scope unless specifically agreed upon in writing with appropriate permit coordination.

If any of the above conditions are discovered at the time of service, we reserve the right to decline or halt the job. A minimum fee may apply for time and travel incurred. The client will not be entitled to a full refund of any deposit in such cases.

3. Booking, Scheduling, and Access

a. Service Area: We primarily serve Manatee, Hillsborough, Pinellas, Sarasota, Charlotte, and Lee counties in Florida. Out-of-area service is available by prior arrangement and may include a travel surcharge.

b. Scheduling: Services are booked per project. Scheduling is subject to availability. Rush or expedited requests may incur additional fees. We strive to arrive within the agreed time window; however, arrival times are estimates and not guarantees. We will communicate any delay as early as possible.

c. Materials Readiness: Client is responsible for ensuring all materials — tile, flooring, grout, adhesive, and any specified components — are on-site and accessible prior to the scheduled start date. If materials are not available on the scheduled date, a rescheduling fee may apply and the appointment may be forfeited.

d. Accurate Information Required: The client is responsible for providing accurate job details at booking, including room dimensions, material type and quantity, subfloor conditions, access constraints (stairs, elevators, parking), and any factors that could affect pricing or project timeline. Misrepresentation of job scope may result in adjusted pricing upon arrival or cancellation with a minimum fee charged.

e. Client Access Responsibilities: The client must ensure our team has safe and prompt access to the property at the scheduled time. If access is not available within 15 minutes of the agreed start time, a lockout fee up to the full service cost may be charged.

f. Cancellation and Rescheduling: Cancellations must be made at least 48 hours before the scheduled service start. Cancellations with less than 48 hours notice will incur a cancellation fee of up to 50% of the estimated service cost, or a flat $75 minimum, whichever is greater. Same-day cancellations or no-shows may be charged up to the full estimated service cost. We will make every effort to accommodate rescheduling requests with adequate notice at no additional charge.

g. Company Cancellations: If we must cancel due to an emergency, weather, or unforeseen circumstance, we will notify the client as soon as possible and offer a rescheduled appointment. No cancellation fee will be charged to the client in such cases.

h. Repeat No-Shows: Clients who cancel or fail to appear more than twice within a 90-day period may be required to prepay a deposit or may be declined future bookings at our discretion.

4. Client Responsibilities

a. Safe Environment: The client must provide a safe and accessible working environment. If our team encounters unsafe conditions — including structural hazards, undisclosed moisture damage, mold, hazardous materials, aggressive animals, or other dangerous conditions — work will be stopped immediately. A minimum service fee may apply for time and travel incurred.

b. Space Preparation: The client is responsible for clearing the work area prior to installation, including removing furniture, appliances, personal items, and existing area rugs. Unless removal of existing flooring is included in the written estimate, it is the client's responsibility to ensure the subfloor is exposed and accessible.

c. Material Verification: The client is responsible for verifying that all materials are the correct product, color, size, and quantity before our team begins installation. We are not responsible for installing incorrect materials provided by the client, and labor fees still apply if work must be halted or redone due to incorrect materials.

d. Fragile and High-Value Items: It is the client's responsibility to inform us of any particularly fragile, irreplaceable, or high-value items in the work area that require special handling. We will exercise additional care when informed; however, we are not liable for items not disclosed prior to service.

e. Pet and Child Safety: Pets and children must be kept clear of the work area during installation. We are not responsible for incidents involving pets or children who enter the work area without authorization.

f. False or Withheld Information: If the client knowingly withholds or misrepresents material information — including subfloor conditions, moisture issues, access constraints, or actual dimensions — we reserve the right to terminate service and charge for all time and materials incurred. Future service may be declined.

g. Professional Conduct: All persons on-site must treat our team with respect. Harassment, threats, intimidation, or abusive behavior toward any member of our team will result in immediate termination of service. The client will be billed for the full estimated project cost. We reserve the right to refuse future service to any client who creates a hostile environment.

5. Fees and Payment

a. Pricing and Written Estimates: All projects receive a written estimate prior to commencement. Estimates are based on information provided by the client. Final billing reflects actual scope, square footage, and conditions at the time of service. If job conditions differ materially from what was described, pricing may be adjusted. We will communicate any adjustment before or during service whenever possible.

b. Additional Fees: The following may result in charges beyond the base estimate: discovery of subfloor conditions requiring additional preparation not disclosed at quote; actual square footage exceeding quoted area; pattern complexity changes requested during installation; additional material waste due to client material error; and after-hours or weekend scheduling for commercial projects.

c. Deposit Requirements: For projects exceeding $500 in estimated labor, or for all commercial projects, a deposit of 25–50% is required to hold the scheduled installation date. Deposit amounts will be specified in the written estimate. Deposits are non-refundable if the client cancels with less than 48 hours notice or fails to have materials ready on the scheduled date.

d. Payment Methods: We accept credit/debit cards, Zelle, Venmo, cash, and check. Payment for residential projects is due upon completion of service. Commercial projects may be invoiced with net-7 terms as specified in the written commercial agreement.

e. Late Payments: Invoices not paid within 48 hours of service completion (residential) or the agreed commercial invoice terms are past due. Past-due balances may accrue a late fee of $50 or 5% of the invoice, whichever is greater, and interest at 1.5% per month (18% annually) until paid in full.

f. Collections: Invoices unpaid beyond 30 days may be referred to a collections agency or attorney. The client is responsible for all costs of collection, including reasonable attorneys' fees. We reserve the right to pursue all legal remedies available under Florida law.

g. Disputed Charges: If you believe a charge is incorrect, contact us within 24 hours of service at [email protected] or (941) 545-3271. We will investigate in good faith. Initiating a chargeback without contacting us first is considered a breach of these Terms. We maintain documentation of all services, including photos and written estimates, to contest unwarranted chargebacks.

6. Project Completion, Acceptance, and Disputes

a. Final Walkthrough: Upon completion of each project, we conduct a final walkthrough with the client or their designated representative. The client is encouraged to inspect all work at this time and raise any concerns before our team departs.

b. Photo Documentation: We photograph completed work as part of our standard process. These photos document the scope of work delivered and serve as evidence of project completion and condition.

c. 48-Hour Review Period: Any concerns about installation quality not identified during the final walkthrough must be reported in writing (email or text) within 48 hours of project completion, with photos and a description of the concern. If no concern is raised within 48 hours, the project is deemed accepted and satisfactory.

d. Remedies: If a valid concern is raised within the review period, our remedy will be, at our discretion: returning to address the issue at no additional cost, providing a credit toward future service, or a partial refund in exceptional cases. We do not issue refunds for work rendered as agreed that did not meet subjective personal preferences outside our stated scope or written estimate.

e. Grout Curing and Settling: Client acknowledges that grout, adhesive, and certain flooring products require a curing or settling period after installation. Minor hairline cracking during the first 30 days of cure may not indicate installation error. We will evaluate any post-cure concerns on a case-by-case basis.

f. No Retroactive Disputes: Payment of an invoice constitutes acceptance of the services rendered under that invoice. Post-payment disputes will not be accepted unless a material installation defect can be demonstrated within the 48-hour review window.

7. Damage, Liability, and Indemnification

a. Our Responsibility: We take reasonable professional care with all client property. If our team causes damage to an item or property during installation, you must notify us in writing within 72 hours of service completion with photos and an explanation. We will investigate in good faith and, if we determine our team was responsible, will repair, replace, or provide fair compensation at our discretion.

b. Exclusions from Liability: We are not responsible for damage resulting from: pre-existing subfloor conditions not disclosed prior to service; defective or incorrect materials supplied by the client; manufacturer defects in tile, flooring, or grout products; normal settling or expansion/contraction of materials due to Florida humidity and temperature variation; damage to items in the work area not properly cleared prior to our arrival; or client-directed actions we advised against in writing.

c. Material Defects: We are a labor-only company. We are not liable for defects in materials supplied by the client, including cracking, crazing, discoloration, or dimensional inconsistency of tile or flooring products. All material defect claims must be directed to the material supplier or manufacturer.

d. Liability Cap: To the fullest extent permitted by Florida law, our total liability for any claim arising from a service is limited to the amount paid by the client for that specific project. We are not liable for indirect, consequential, incidental, or punitive damages, including loss of rental income, property value, or business income.

e. Indemnification: The client agrees to defend, indemnify, and hold harmless Doxa Flooring Inc. and its owners, employees, and subcontractors from and against any third-party claims, damages, or losses arising from: (a) conditions of the client's property unrelated to our negligence; (b) the client's failure to disclose hazardous, unsafe, or materially relevant conditions; (c) defective materials supplied by the client; (d) claims by third parties present at the property during installation; or (e) client breach of these Terms.

8. Warranty

a. Labor Warranty: We warrant our installation labor against defects in workmanship for a period of one (1) year from the date of project completion. This warranty covers improper setting, grout failure due to application error, and installation defects. It does not cover material failure, subfloor movement, normal wear and tear, or damage caused by the client or third parties after installation.

b. Warranty Claims: To make a warranty claim, contact us in writing at [email protected] within the warranty period with photos and a description of the issue. We will schedule an inspection and, if the issue is confirmed as a workmanship defect, will remedy it at no cost to the client.

c. Warranty Exclusions: The labor warranty is void if the installation area has been modified, repaired, or worked on by any party other than Doxa Flooring Inc. without our written consent; if damage results from water intrusion, flooding, or structural movement; or if the client failed to disclose material conditions at the time of booking that contributed to the failure.

9. Termination of Service

Either party may terminate the service relationship at any time. Cancellation fees apply as described in Section 3. Upon termination, any outstanding balance for work completed to date is immediately due. We reserve the right to refuse or discontinue service to any client who violates these Terms, creates unsafe working conditions, or fails to pay. We will not refuse service on any unlawful discriminatory basis.

10. Dispute Resolution and Arbitration

a. Governing Law: These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles. The Federal Arbitration Act governs interpretation and enforcement of the arbitration provision below.

b. Good-Faith Resolution: Before initiating any formal dispute, both parties agree to attempt to resolve the matter informally by contacting us at [email protected] or (941) 545-3271. Most issues can be resolved with a direct conversation.

c. Binding Arbitration: Any dispute, claim, or controversy arising from or relating to these Terms or our services shall be resolved by binding arbitration on an individual basis in Manatee County, Florida, administered by the American Arbitration Association (AAA) under its applicable rules. You and we waive the right to a jury trial. The arbitrator shall apply Florida law and issue a written decision. Judgment may be entered in any court of competent jurisdiction.

d. No Class Actions: All disputes must be brought on an individual basis. Neither party may bring or participate in any class, collective, or representative action.

e. Small Claims Exception: Either party may bring qualifying claims in Manatee County Small Claims Court in lieu of arbitration.

f. Opt-Out: You may opt out of arbitration by sending written notice to [email protected] within 30 days of first accepting these Terms. Your notice must include your full name and a clear statement of opt-out. Opting out does not affect any other provision of these Terms.

g. Venue for Litigation: If a dispute proceeds to court, venue is exclusively in Manatee County, Florida. Both parties consent to personal jurisdiction in such courts. Any action must be filed within one (1) year of the underlying cause of action.

11. Communications and Text Messaging

a. Consent to Communications: By providing your phone number and using our services, you consent to receive communications from Doxa Flooring Inc. via email, phone call, and text message (SMS/MMS) regarding your project, scheduling, estimates, follow-up, and related service communications. These communications may be sent through our business phone system powered by Reachific™ or other business communication platforms.

b. Marketing Communications: You may also receive occasional marketing messages including promotions, seasonal offers, and service announcements. Message and data rates may apply. Message frequency varies.

c. Opt-Out: You may opt out of text message communications at any time by replying STOP to any text message. You may opt out of email marketing by clicking "unsubscribe" in any marketing email. Opting out of marketing communications does not affect transactional messages related to active projects.

d. No Guarantee of Real-Time Response: While we strive to respond promptly, text and email communications are not monitored 24/7. For urgent matters, please call us directly at (941) 545-3271 during business hours.

12. Miscellaneous

a. Entire Agreement: These Terms, together with any signed written estimate or commercial agreement, constitute the entire agreement between the client and Doxa Flooring Inc. regarding services, superseding all prior discussions and representations.

b. Amendments: We may update these Terms at any time. Changes will be posted at doxaflooring.com/terms-of-service. Continued use of our services after an update constitutes acceptance of the revised Terms.

c. Severability: If any provision is found invalid or unenforceable, the remaining provisions continue in full force and effect.

d. No Waiver: Failure to enforce any provision of these Terms does not constitute a waiver of that right in the future.

e. Independent Contractor: Doxa Flooring Inc. operates as an independent contractor. No employment, partnership, joint venture, or agency relationship is created by these Terms.

f. Florida License: Doxa Flooring Inc. is licensed in the State of Florida. License number available upon request.

g. Force Majeure: We are not liable for failure to perform due to circumstances beyond our reasonable control, including severe weather, natural disasters, material supply disruptions, or other unforeseen conditions. We will notify the client as soon as possible and work to reschedule at the earliest available date.

h. Contact: For questions, concerns, or legal notices:
Doxa Flooring Inc.
1015 51st Ave Dr W, Bradenton, FL 34207
[email protected]
(941) 545-3271

By submitting a service request, checking an agreement box, signing a written estimate, or proceeding with any booking, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service. Your electronic acceptance constitutes a valid signature under the E-SIGN Act and applicable Florida law.