FAQ

  • What kind of warranty do you offer?

    Doxa Flooring Inc offers up to a two (2) year warranty on installation and workmanship.

    What makes us different? Most competitors only cover one year or less.*

    Also, most of our flooring products come with a factory-direct limited warranty. These guarantees will cover manufacturer defects and typically last for up to 10 years.

    *This guarantee may vary based on project location or for commercial-grade installations.

  • What does an Estimate include?

    Our flooring project estimates include both material costs and installation costs. This way, we can ensure your quote includes a manufacturer-approved installation process which protects your warranty.

  • How do I compare flooring estimates?

    As you shop for new floors, you will probably have multiple project estimates to consider. Even if you choose not to work with us, we want to help make sure your project has the best results! Here are three ways you can compare estimates:

    The 10% Rule. If your lowest quote is more than 10% percent cheaper than the most expensive quote, they are probably cutting corners. There should rarely be more than a 10% difference between each quote.

    Installation Process. To protect your warranty, ask if your installer is following a manufacturer-approved method. This way, if you ever need to make a warranty claim, you won’t have a conflict.

    Online Reviews. Companies should always respond to feedback from customers online. If you notice an installer is ignoring negative feedback, they may not be the best fit. Ratings under four stars can also be a red flag.

  • Do your flooring products come with a manufacturer warranty?

    Yes! The products available in our mobile showroom include a factory-direct limited warranty.

    Manufacturer warranties will cover product defects, such as a stain-resistant carpet that becomes stained.

    Remember…

    These warranties will rarely cover regular wear and tear, and their typical lifespan is up to ten years.

  • How long does it take to replace/install flooring?

    The timeline to replace flooring depends on what types of floors are being covered or removed, what they’re being covered or replaced with, and the size of the affected area. Our professional flooring installation team will be in and out of your home before you know it. We work around your schedule, making the installation process stress-free and convenient to fit your lifestyle. If your home is ready for a makeover, ask Doxa Flooring Inc about our installation services by contacting us today.

  • How lone does a consultation take?

    Your initial consultation is 30 minutes and is absolutely free of charge. During this time we will gather all the info needed to start working on an estimate for your project.