Privacy Policy – Doxa Flooring Inc.

Last Updated: May 29, 2026

Business: Doxa Flooring Inc., a Florida corporation
Address: 1015 51st Ave Dr W, Bradenton, FL 34207
Contact: [email protected] | (941) 545-3271
Website: doxaflooring.com

This Privacy Policy explains how Doxa Flooring Inc. ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website or use our services. By using our website, submitting a service request, or communicating with us by phone, email, or text, you agree to the practices described in this Policy.

1. Information We Collect

We collect the following categories of personal information:

• Identifiers and Contact Information: First name, last name, email address, phone number.
• Service and Property Details: Service address, room dimensions, flooring type and scope, access instructions, and other job-specific information collected solely for service delivery and stored securely.
• Project Documentation: Photos of project spaces submitted by you for quoting purposes, or photos taken by our team during and after installation for quality documentation.
• Communications: Messages submitted through our website forms, emails, text messages, and phone calls.
• Device and Usage Data: IP address, browser type, pages visited, timestamps, and referral source when you visit our website.
• Payment Information: Payment method details processed through third-party payment processors. We do not store full card numbers or payment credentials.
• Cookies and Tracking Technologies: As described in our Cookie Policy.

2. How We Collect Information

We collect information:

• Directly from you when you complete a contact form, submit an estimate request, call, text, or email us.
• Through photos you submit for quoting or that our team takes on-site during project assessment or completion.
• Automatically through cookies and tracking technologies when you visit our website.
• From third-party platforms we use to operate our business, including GoHighLevel/Reachific™ (CRM, business phone, and messaging platform), Google (analytics and advertising), Meta (advertising), and payment processors.

3. How We Use Your Information

We use the information we collect to:

• Respond to service inquiries and provide written estimates.
• Schedule, coordinate, and deliver flooring and tile installation services.
• Send service confirmations, appointment reminders, and project follow-up communications.
• Send marketing and promotional messages, subject to your consent where required by law.
• Process payments and maintain billing and project records.
• Document completed work through photographs for quality assurance and dispute resolution.
• Resolve disputes and enforce our Terms of Service.
• Improve our website and services through analytics.
• Comply with applicable laws, licensing requirements, and legal obligations.

4. SMS and Email Communications

By providing your phone number and submitting a service request or estimate inquiry, you agree to receive text messages from Doxa Flooring Inc. related to your inquiry, estimate, booking confirmation, scheduling, service updates, and follow-up. These communications may be sent through our business phone system powered by Reachific™ (GoHighLevel) or other business communication platforms we may use. You may also receive promotional messages if you have opted in.

• Message frequency varies based on your project status and communication preferences. Message and data rates may apply.
• Reply STOP at any time to opt out of text messages. Reply HELP for assistance.
• Opting out of marketing messages will not affect transactional messages related to an active project or booking.
• We do not sell or share your phone number with third parties for their own marketing purposes.

By providing your email address, you consent to receive emails from us regarding your inquiry, estimate, scheduling, and project updates. You may unsubscribe from marketing emails at any time using the unsubscribe link in any marketing email.

5. How We Share Your Information

We do not sell your personal information. We may share information with the following categories of parties, under contract, and only as necessary to operate our business:

• Service Providers: CRM and business phone platform (GoHighLevel/Reachific™), payment processors, Google, Meta, and other vendors who assist in delivering our services and marketing. These parties are contractually restricted from using your information for any purpose other than providing services to us.
• Legal Requirements: We may disclose information when required by law, subpoena, court order, or to protect the rights, property, or safety of our business, clients, or the public.
• Business Transfer: If our business is sold or transferred, your information may be transferred as part of that transaction, subject to the same privacy protections described in this Policy.

6. Florida Privacy Rights

Florida residents may have rights regarding their personal information under applicable Florida law. We are committed to honoring reasonable privacy requests. To submit a request regarding your personal information held by Doxa Flooring Inc., contact us at [email protected]. We will respond to verifiable requests within 45 days. We may need to verify your identity before processing a request.

Specifically, you may request:

• Access: A summary of the personal information we hold about you.
• Correction: Correction of inaccurate information we hold about you.
• Deletion: Deletion of your personal information, subject to our legal obligations and legitimate business needs (such as retaining records of completed transactions).
• Opt-Out of Marketing: You may opt out of marketing communications at any time as described in Section 4.
• Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

7. Do Not Track

Our website does not currently respond to browser Do Not Track (DNT) signals. You may manage cookie and tracking preferences through your browser settings as described in our Cookie Policy.

8. Cookies and Tracking

We use cookies and similar technologies to operate our website and support analytics and advertising. For full details, see our Cookie Policy. You can manage cookie preferences through your browser settings.

9. Project Photography

As part of our standard quality assurance and documentation process, our team photographs work areas before, during, and after installation. These photos are used to document project scope, completed work quality, and condition of the property at the time of service. Photos may be used internally for quality review, retained as part of your project record, and may be used in our marketing materials (website, social media, portfolio) to showcase completed work. If you do not wish for photos of your property to be used in marketing materials, please notify us in writing before your project begins and we will honor your request.

10. Data Security

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information we hold, including restricted access to project records and property details, encryption in transit, and standard industry security practices. No method of transmission or storage is 100% secure; we cannot guarantee absolute security but are committed to protecting your information with reasonable and appropriate measures.

11. Data Retention

We retain personal information for as long as necessary to provide our services, honor our one-year labor warranty, comply with legal and licensing obligations, resolve disputes, and enforce our agreements. Project records, including photos and written estimates, are typically retained for a minimum of two (2) years from project completion. Property access details are deleted or updated as soon as they are no longer required for active service delivery.

12. Children's Privacy

Our services and website are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

13. Third-Party Websites and Links

Our website may contain links to third-party websites including review platforms (Google, Yelp, Nextdoor, Angi, Thumbtack) and other external resources. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party site you visit.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Material changes will be communicated where reasonably practicable. Continued use of our services after any update constitutes your acceptance of the revised Policy.

15. How to Contact Us

For questions, concerns, or privacy requests:
Doxa Flooring Inc.
1015 51st Ave Dr W, Bradenton, FL 34207
[email protected]
(941) 545-3271
doxaflooring.com